Existing Clients

Product Registration and Customer Satisfaction Survey

Gemstone Lights Product Registration:

https://www.gemstonelights.com/warranty-registration/

Easy Steps for Reconnecting your Controller

Wi-Fi enabled smart home devices can get disconnected from your home Wi-Fi for many reasons. Here are some quick steps to take to get reconnected quickly and easily!

 

  1. Connect via Bluetooth to confirm your controller has power and can control the lights
    Stand in close proximity to your controller. Open the app and connect via Bluetooth by pressing the Bluetooth icon in the top right corner. If prompted for a password and you didn’t set one of your own, use 123456.
  2. Connect to your home Wi-Fi on your smartphone
    Confirm your Wi-Fi is working correctly by connecting to it on your smartphone (while near your Gemstone controller) and loading a webpage on your phone’s browser.
  3. Re-connect your controller to your home Wi-Fi network
    If you are able to connect via Bluetooth and control the lights, and you have working Wi-Fi near your controller, you should be able to reconnect your controller to your home’s Wi-Fi network. Do this by opening the Gemstone app and going to the “All Device” screen: 1) Press the “+” symbol in the top right hand corner, 2) select “Controller”, 3) select “Gemstone” (or whatever controller name you see there), 4) choose Wi-Fi Sync, 5) select your Wi-Fi network and put in the password, and wait for the device to link to your home Wi-Fi.
    Make sure your password is correct and that you don’t have a “trailing space” after your password if you copied and pasted it into the field. Make sure you remain close enough to your controller to be within Bluetooth range, while also within range of your home Wi-Fi.
  4. If you can’t connect via Bluetooth
    Verify there is power to the outlet that the controller is plugged in to by using another appliance or checking that the green lights on the controller unit are blinking. If there is power but you still can’t connect via Bluetooth, unplug the controller, wait 10 seconds, and plug it back in. Now check to see if you are connected to Wi-Fi, or that you can connect via Bluetooth and go through step 3 above.
  5. If there is no power to the outlet:
    If you’re using a soffit plug, verify the inside switch that controls that plug is in the on position. Most regular outdoor receptacles have a GFI switch that will trip in the event of a power surge. Find the master plug and reset it. Check the breakers at the main power panel.
Service Requests

If you are having any issues with your lights, please follow the steps below:

 

  1. Check out our troubleshooting guide for steps on resolving common issues
    Astoria Lighting Co Troubleshooting Guide and FAQs
  2. Check the Gemstone Lights online tutorials
    https://gemstonelights.com/hub/
  3. If none of those resources resolve the issue, we want to help!
    Please submit a service request here so that we and the manufacturer can track issues:
    https://gemstonelights.com/service/
  4. If you need us urgently, please feel free to call or text:
    Texas: 512-553-3441
    Edmonton: 587-401-0007

Client Hub

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