Existing Clients

Product Registration and Customer Satisfaction Survey

Gemstone Lights Product Registration:

https://www.gemstonelights.com/warranty-registration/

Quick Steps for Reconnecting your Controller

Wi-Fi enabled smart home devices can get disconnected from your home Wi-Fi for many reasons. Here are some quick steps to take to get reconnected quickly and easily!

 

  1. Connect via Bluetooth
    Stand in close proximity to your controller and connect via Bluetooth by pressing the Bluetooth icon in the top right corner. If prompted for a password, use 123456.
  2. Restart the Controller
    If you are able to connect via Bluetooth, click on the controller on the app, press the Settings wheel in the bottom right hand corner, and select “Controller restart”. Your controller should be back online after restart.
    If, after the Controller Restart, you still can’t connect to the controller over Wi-Fi, press the “+” symbol in the top right hand corner, select “Controller”, select “Gemstone”, choose Wi-Fi Sync, and follow the instructions.
  3. If you can’t connect via Bluetooth
    Verify there is power to the outlet that the controller is plugged in to by using another appliance or checking that the green lights on the controller unit are blinking.
    If there is power but you still can’t connect via Bluetooth, unplug the controller, wait 10 seconds, and plug it back in. Now check to see if you are connected to Wi-Fi, or that you can connect via Bluetooth and go through step 2.
  4. If there is no power to the outlet:
    If you’re using a soffit plug, verify the inside switch that controls that plug is in the on position.
    Most regular outdoor receptacles have a GFI switch that will trip in the event of a power surge. Find the master plug and reset it.
    Check the breakers at the main power panel.
Service Requests

If you are having any issues with your lights, please follow the steps below:

 

  1. Check out our troubleshooting guide for steps on resolving common issues
    Astoria Lighting Co Troubleshooting Guide and FAQsMa
  2. Check the Gemstone Lights online tutorials
    https://gemstonelights.com/hub/
  3. If none of those resources resolve the issue, we want to help!
    Please submit a service request here so that we and the manufacturer can track issues:
    https://gemstonelights.com/service/
  4. If you need us urgently, please feel free to call or text:
    Texas: 512-553-3441
    Edmonton: 587-401-0007

Client Hub

Welcome back! Use the link to the client hub below to make new requests, view quotes, check appointment times, and more.