Support

Existing Customers

Troubleshooting & Service Requests

If you are having any issues with your Permanent Holiday Lighting System, please follow the steps below:

Visit the Help Center

To chat with Permanent Holiday Lighting Tech Support, access helpful links and online tutorials, or learn new ways to use your lighting system! https://www.gemstonelights.com/help-support

If the issue is with the app or offline controllers that won’t connect:

Login issues, timer issues, re-connecting your controller, custom patterns, or other bugs, are best addressed by the software team that builds and services the app at Gemstone Lights. You can chat directly with Gemstone Lights online here: https://www.gemstonelights.com/help-support or call them directly at 888-908-2675

If the issue is with the hardware, please submit a service request.

The request will be sent directly to our service staff at Astoria Lighting Co. We can track the issue in our system and contact you to help resolve it. Submit the ticket here: https://www.gemstonelights.com/service

If you need us urgently, please feel free to call or text our local teams:

Austin: (512) 790-5248
Houston: (346) 231-0679
San Antonio: (726) 800-6843
DFW: (972) 232-2245
Edmonton: (587) 401-0007
Utah: (385) 401-0099

Quick Links

ALC Warranty Policy

Astoria Lighting Co Warranty Policies

Gemstone HUB App User Manual

Go to Gemstone HUB App User Manual

HOA Information Packet

Go to HOA Information Packet

Hub2 Quick Start Guide

Go to Hub2 Quick Start Guide

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