Support
Existing Customers
Troubleshooting & Service Requests
If you are having any issues with your Permanent Holiday Lighting System, please follow the steps below:
Visit the Help Center
To chat with Permanent Holiday Lighting Tech Support, access helpful links and online tutorials, or learn new ways to use your lighting system! https://www.gemstonelights.com/help-support
If the issue is with the app or offline controllers that won’t connect:
Login issues, timer issues, re-connecting your controller, custom patterns, or other bugs, are best addressed by the software team that builds and services the app at Gemstone Lights. You can chat directly with Gemstone Lights online here:
https://www.gemstonelights.com/help-support or call them directly at 888-908-2675
If the issue is with the hardware, please submit a service request.
The request will be sent directly to our service staff at Astoria Lighting Co. We can track the issue in our system and contact you to help resolve it. Submit the ticket here: https://www.gemstonelights.com/service
If you need us urgently, please feel free to call or text our local teams:
Austin: (512) 790-5248
Houston: (346) 231-0679
San Antonio: (726) 800-6843
DFW: (972) 232-2245
Edmonton: (587) 401-0007
Utah: (385) 401-0099
Quick Links
ALC Warranty Policy
Astoria Lighting Co Warranty Policies
Gemstone HUB App User Manual
Go to Gemstone HUB App User Manual
HOA Information Packet
Go to HOA Information Packet
Hub2 Quick Start Guide
Go to Hub2 Quick Start Guide