Existing Customers

Troubleshooting & Service Requests

If you are having any issues with your lights, please follow the steps below:


  1. Visit the Gemstone Lights Help Center at to chat Tech Support, get helpful links and online tutorials, or learn new ways to use your lighting system!
  2. If the issue is with the app or offline controllers that won’t connect, contact Gemstone Lights directly.
    Login issues, timer issues, re-connecting your controller, custom patterns, or other bugs, are best addressed by the software team at Gemstone Lights that builds and services the app. You can chat directly with Gemstone Lights online here: or call them directly at: 1-888-908-2675
  3. If the issue is with the hardware, please submit a service request at this link: The request will come directly to our service staff at Astoria Lighting Co, and we can track the issue in our system and reach out to you to help resolve it.
  4. If you need us urgently, please feel free to call or text our local teams:
    Texas: 512-553-3441
    Alberta: 587-401-0007
    Utah:  801-391-3630
ALC Warranty Policy
Gemstone HUB App User Manual
HOA Information Packet

Still have questions?

Customer satisfaction is paramount to us! Please contact us so we can help.

New customers:
To request a quote or information, please include your name, street, email address and phone number.
Current customers can email us for support at